To make sure that You will have a pleasant stay at Apartments Katarina Zagreb (Farther in document: Apartment) and to prevent any misunderstanding, please read this house rules. When you confirm a reservation or pay your rent it is implied that you are familiar and agree with them, and that you fully agree to respect them. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the Apartment regardless of the shorter stay.
On the day of arrival the guests have to give to the owner their identification documents (Passport or ID) for the purpose of registration at the Tourist Board. The documents will be returned to you within 24 hours. Before entering in the Apartment the guests have to pay to the owner short term stay rent for the whole period of stay in Apartment.
The owner will be available to the guests during their stay for any information and assistance they may need. In case of any complain about the quality of the accommodation please contact the owner over phone or email.
The guests are responsible for the cleanness of the Apartment. The owner is not required to clean and tidy up, or to take out the garbage during the whole stay of the guests.
In case of longer stay (more than 7 days) the owner will change the bed linen every 7 days and provide the guests clean towels and toilet paper every 3 days.
The owner is neither obliged nor responsible to organize guests free time or to entertain them.
The guests are obliged to take care of their personal things and valuables left in the Apartment. The owner will not be responsible in case of any disappearance in any case. Before going out, please close the windows and lock the door.
The owner will not enter in the rented Apartment during the absence of the guests, except to stop damages or a danger occurring in the Apartment. In this case, owner have to inform the guests about it as soon as they come back at the Apartment. If the owner have any reason to believe that house rules are violated, the guests have to let them enter in the Apartment in order to check the situation.
Pets are not allowed. Bringing pets is not allowed in any case. If guests brings any kind of pat the owner has the right to cancel the reservation or has the right to not let the guests in the Apartment.
It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the Apartment. As well any cooking and electrical appliances are not allowed without the agreement of the owner.
The guests are kindly asked to take care of the Apartment and its furniture situated inside of it. The guests are not allowed to move the furniture or to transport it out site of the Apartment.
When the guests go out of the Apartment they have the obligation to switch off the lights and electrical appliances, close the gas and water.
The guests are asked while they are outside not to leave the air-conditioning on. All doors and windows must be closed while the air-conditioning is in use. Violation of this rule can result by reducing the use of the air-conditioning remote. It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilet or in any other place not predicted for this purpose like outside the Apartment.
It is strictly forbidden that any person other that the guests stay inside the Apartment. If any other person that the one declare at the moment of the reservation are present in the Apartment, the owner have the right to cancel the stay of the guests, no rental money refund or charge the additional guest fee.
Guests who intentionally or accidentally damage the property, will have to reimburse the owner the full amount of the occurred damage. The owner can ask the guests to leave a deposit on their day of arrival. The deposit will be refund to the guests in its totality on the day of departure only if they leave the Apartment in the same status as they found it. If the owner request a deposit, the guests will be informed about it when receiving the invoice.
If the guests intend to arrive after 19:00 on the first day they have to inform the owner about it in order to avoid that the owner propose the Apartment to other guests, thinking that the first one gave up of the reservation. If the guest makes an reservation over phone and later doesn't come on consensually time, not informing the owner he will be late, owner is not obligated to wait the guests more than 30 minutes which can let to cancellation of the phone reservation and proposing the Apartment to other guests.
On the day of departure the guests have to leave the Apartment the latest at 11:00, in order that the owner have time to prepare it for the next guests arriving at 13:00. The guests have the obligation to leave the Apartment in the same condition as they found it, tidy and undamaged.
Before entering in to the Apartment guest will be given one (1) set of keys for the Apartment. If the guests are coming with a car they will be also given one (1) garage opener remote. On the day of departure the guests have to hand over the keys/garage opener remote to the owner. Any lost keys or garage opener remote are subject to change of lock(s) which you shall be responsible to pay. (120 € Euros for lost keys and 70 € Euros for lost keys/garage opener).
The guests are requested not to disturb the peace of the neighbors from 23:00 to 8:00. Hearing loud music and making loud parties are strictly prohibited. Disobeying of public order and decency by making noise will result with the intervention of the Zagreb Police department. The minimum fine for disturbing public order and decency goes from 150 € Euros. In some cases disobeying of public order and decency can let to spending the night or two in jail.
The owner can put an end to the reservation of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless the shorter stay.
When starting to use the Apartment it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved on the spot with the owner will involve the intervention of the Zagreb Police department.
Complains will be considered only if reported during the stay. Subsequent complains will not be considered.